Unless you are booked in to a residential course, you may access the accommodation from 15.00 on the day of arrival (earlier arrivals are strictly by arrangement only). In the case of the Tower Lodge, the key will be on the inside of the door when you arrive and the door will be open. Please note that departure is by 10.00am on your final day (again, later departures are strictly by arrangement only). We need this time to ensure that the properties are ready for your arrival after the previous guests. On departure, you are requested to leave the accommodation in a clean and tidy condition. For the self catering accommodation, this includes washing up, placing rubbish in bin liners and putting in outside bins, ensuring ovens are clean and free from grease.
Bookings are confirmed on receipt of the booking form and receiving the deposit of 50% of the holiday cost. The balance of the payment for the holiday will be due for payment 60 days before the arrival date; you will be sent email notification that the balance is due. We reserve the right to cancel a booking where payment has not been received 60 days before the commencement date, in which case the deposit is forfeit. If the booking is made within 60 days of the arrival date then payment will be due in full. No entry will be allowed without payment, in full, being cleared beforehand. Once you have a confirmed booking (i.e. the deposit has been paid and processed), you are responsible for the full cost even if you subsequently cancel.